Hospitality multiplied by AI agents
Unlock the full potential of you and your team with AI twins and co-pilots for every role and workflow, turning once-impossible ideas into daily results.
Assistants for Every Role
Reduce staffing burdens by deploying AI agents trained for specific roles to share knowledge, offer suggestions, streamline day-to-day tasks, and interact with your team and other AI agents of your technology providers, partners, and guests.
Similar to ChatGPT, Gemini, Claude, or Perplexity, but configurable for each hotel and department and regularly updated with industry best practices.
The Reservations Assistant from inHotel was quick to setup to provide responses to guests' inquiries 24/7. It helps automate routine tasks, saving us time and energy. As a result we see that hotel operations become more efficient, enhancing guest satisfaction.
Depuis que nous avons pris l'assistant pour notre site web, je reçois beaucoup moins de mails et d'appels pour des renseignements sur notre hôtel/restaurant. Grâce à lui, mon équipe de salle est moins dérangée pendant le service. Cela m'a également permis de me libérer du temps pour mieux me concentrer sur mon travail de cuisinier.
Francesca was a joy to deploy. She learned from nearly 1,000 EHL web pages and integrated seamlessly into our summit site. Throughout the planning stages, it was easy to keep her knowledge up to date, which meant participants got instant answers and our team stayed focused on delivering a great event. The inHotel team was a pleasure to work with throughout.
A terrific aid for hoteliers for ensuring staff are always aware of what they can and cannot do. Also a perfect solution for helping secure direct bookings quickly and easily 24/7. This is a game changer for the hotel industry.
Less Busywork, More Impact for Managers
By automating research and leveraging digitized skills, your management team can act faster, reduce manual effort, and avoid preventable errors.
AI agents (team assistants or personas of your employees and consultants) tap tens of thousands of industry best-practice resources, apply brand standards, optimize SOPs, and debate strategies in structured meetings.
Guest Relations Assistant
Overwhelmed by guest inquiries? Struggling to keep up with 24/7 communication and instant response expectations? You're not alone. 70% of guests demand instant answers and prefer chatbots for simple inquiries, 33% abandon hotels due to poor customer support, while a positive experience is 10 times more likely to make them loyal advocates and increase direct bookings by 20%. Meeting these expectations, however, is hard with constrained staff.
Your Guest Relations AI Assistant trained with the skill to operate like a website chatbot delivers the desired experience, pressure-free.
- Human quality multilingual conversations
- Respects local cultural norms
- Promotes hotel's strengths
- Smart email contact form
- Effortless self-service setup
- Essentials FREE, forever
The assistant contextually adjusts its behavior as it interacts with:
- Dynamic pricing: Negotiate rates, guided by the AI Revenue Assistant's market, competitor, and PMS data.
- Trust recovery: Respond to complaints by leveraging the F&B AI Assistant's "surprise & delight" suggestions.
- Proactive reporting: Share guest insights with the GM Assistant for decision-making in morning meetings.
- Continuously learning from feedback and industry peers, ensuring your guest service stays ahead of the curve.
Openness Drives Excellence
Innovation in hospitality is on the horizon, and it starts with open knowledge exchange. History has shown that shared information fuels progress – from the creation of language and the printing press to the rise of the Internet and open-source platforms.
In hospitality, there’s incredible potential waiting to be unlocked. Imagine a world where hotel operators openly collaborate to enhance operating procedures, share best practices and experiences with suppliers, and build a stronger community.
This future is within reach!
Frequently Asked Questions
What practical steps should a hotel or a hospitality tech vendor take today to benefit from unified property IDs?
Hospitality companies should map their internal property records to GERS IDs using Overture’s bridge files. For hospitality-specific needs, build a metadata layer that references GERS IDs rather than issuing an alternative global identifier. That gives immediate interoperability and keeps future integration costs low.
Can travelers book hotel rooms directly through Agent2Agent (A2A)?
Today A2A enables traveler agents to find and talk to a hotel’s reservations agent about amenities, availability, pricing, and policies. Complete, secure agent-to-agent bookings are currently at a proof-of-concept implementation stage.
How can hospitality leaders share their expertise through AI?
Leaders can scale their expertise by publishing their philosophies and best practices in their inHotel AI Persona profiles. Hotel AI assistants then use this information to guide hybrid human+AI teams in ways that reflect leadership vision and values. This makes leaders’ insights available on demand and boosts their influence.
How easily can the AI assistant be integrated with existing hotel management systems and software?
The AI assistants are built on a flexible architecture that allows for easy connection with a wide range of property management systems (PMS), customer relationship management (CRM) tools, and other essential software used in the hospitality industry, using RESTful APIs. By joining our waiting list, you'll have the opportunity to influence the prioritization of our development efforts for these integrations.
How do AI tools compare on hospitality specific knowledge?
inHotel is trained by hotel industry experts, hotel schools, and hospitality consultants so its answers are tailored to hotel roles and practical operations. Generic tools are trained on broad internet text so hospitality nuance can be hit or miss. If you need guidance that understands revenue, operations, guest experience, and local hotel workflows, inHotel will give more directly applicable advice than a general purpose model.
