Guest Relations Assistant
Let travelers chat with your hotel 24/7, in their language.
Short-staffed and overwhelmed? Ditch rigid forms, predefined flows, and slow emails. Your hotel is unique, and so are your guests. Listen attentively to their needs and wishes, making it easy for them to book directly and experience consistently amazing, hyper-personalized service.
Meet the Guest Relations AI Assistant!
- Engages guests and staff with instant, multilingual communication.
- Customizable and easy to train on your hotel amenities, services, and policies.
- Augments your contact form or email based workflows by AI.
- Coming soon: Collaborates with other systems and agents for advanced services (reservations, upsells, in-stay requests).
- Easy self-service setup.
- Essentials are free, forever.
See how the assistant answers guest inquiries about directions, features, and amenities - in many languages.
Hotel school lecturers, students, and industry thought leaders provide training content focused on industry best practices in Guest Relations. We use this knowledge to train the AI Guest Relations Assistant and make it available to all hoteliers through our multi-agent AI search platform.
You too can join the growing network of hospitality management experts, share your unique wisdom through inHotel Hub and create a positive impact on the industry. Learn more at Knowledge Experts.
Ready to overcome staffing challenges and effortlessly deliver highly personalized guest experiences?
Frequently Asked Questions
What makes the AI assistant special? Isn't it just yet another chatbot?
While our assistants and chatbots share a conversational interface, traditional chatbots developed before 2024 are in many ways limited.
The hotel AI assistants have memory, execute tasks proactively, seek relevant information on the web, and continuously build a knowledge base of your operations.
With their unique personality, job description, and knowledge, they collaborate with your human team and other AI bots, and participate in cross-functional workflows. They are an extension of your human team that staff can use as trusted helpful partners, making their work life easier.
Are AI assistant's responses always perfectly natural and free-flowing?
While we strive for our assistants to be indistinguishable from human conversations in a wide range of languages, it's important to remember that like any language learner, they improve with data and experience.
Our AI is constantly learning and evolving towards holding natural interactions. Hotel-curated Q&As and your human feedback (up/down votes) are a tremendously powerful mechanism for quality improvements.
To guarantee quality, we'll use relevant benchmarks, analyze performance, and continuously upgrade the AI engine as even more intelligent language models become available.