No Question is Stupid with InHotel’s Staff Assistant
An introduction to InHotel’s Staff Assistant, an AI co-pilot that provides hotel staff with instant, tailored answers, helping streamline operations and boost team confidence.
Use algorithms to process the image and extract important features from it
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Use machine learning to classify the image into different categories
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Filter the images based on a variety of criteria, such as color, texture, and keywords
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Automatically group similar images together and apply a common label across them
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Convert the extracted features into a vector representation of the image
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Overview
Hoteliers, imagine no more repeating the same processes to every new hire—AI ensures they have the answers when they need them. Your employees can confidently ask any question—yes, even the "stupid" ones—without feeling embarrassed.
Introducing InHotel’s Staff Assistant, an AI-powered search tool that acts as your team’s co-pilot. It delivers instant, relevant answers tailored to your operational needs, free from ads and distractions. Whether handling complex guest requests or ensuring compliance with operational standards, your team will always have a trusted companion.
Examples
Imagine a housekeeper wondering, “How should I handle a guest's medical emergency?” Even if they don’t speak the language of your SOPs, the Staff Assistant provides clear, real-time instructions in their preferred language, tailored to your hotel’s emergency protocols.
Let’s say your reception staff asks, “Where can I see the VIP arrivals report in our new PMS?” The Staff Assistant integrates information from your SOPs and IT system documentation, guiding the employee step-by-step—no need for manager intervention. This ensures tasks are completed quickly and accurately.
Or your concierge staff asks, “Can I share a guest's booking details with a tour operator?” The Staff Assistant thoughtfully points out GDPR requirements, reminding the team that they must first obtain the guest’s consent and ensure only the necessary details are shared to comply with data protection laws.
How It Works
- Tailored and Localized Information: The assistant pulls answers directly from your hotel’s policies, procedures, and FAQs, and integrates them with expert knowledge to provide localized, relevant responses that align with your hotel's culture and business objectives.
- Enhanced Knowledge: It bridges the gap between staff needs and fragmented knowledge, offering thoughtful solutions that combine your internal data with vendor documentation, best practices, and industry contributions from thought leaders, consultants, trainers, and the web.
- Real-Time, Language-Specific Assistance: By communicating in your employees’ preferred languages, it removes language barriers, ensuring every person—regardless of role—is aligned and informed.
Does this sound interesting?
InHotel’s Staff Assistant is more than an intelligent search tool; it solves your day-to-day challenges:
- Empower staff: Equip your employees with answers that stick, reducing the need for repetitive questions and allowing them to confidently handle tasks independently.
- Boost staff confidence: Your team can ask anything without hesitation, leading to quicker resolutions and improved service.
- Streamline operations: AI provides real-time support, ensuring your team operates efficiently, follows service standards, adheres to compliance guidelines, and performs effectively—even without comprehensive SOPs or senior staff oversight.
Ready to make AI your team’s co-pilot?
Join the Early Access Program and empower your team with the support they need to excel. Sign up by October 25, 2024, to secure your spot and enjoy 30% off advanced plans and priority access to future role-specialized assistants.
https://www.inhotel.io/waiting-list
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For our partners—consultants, knowledge experts, and hotel tech companies—this is also an opportunity to support your hotel customers by contributing your unique content and industry insights. By sharing your expertise, you help continuously educate hotel staff while also benefiting.
Explore how you can make your expertise an integral part of the future of hotel operations:
