Guest Relations Assistant

Let travelers chat with your hotel 24/7, in their language.

Short-staffed and overwhelmed? Ditch rigid forms, predefined flows, and slow emails. Your hotel is unique, and so are your guests. Listen attentively to their needs and wishes, making it easy for them to book directly and experience consistently amazing, hyper-personalized service.

Meet the Guest Relations AI Assistant!

Engages guests and staff with instant, multilingual communication.
Customizable and easy to train on your hotel amenities, services, and policies.
Augments your contact form or email based workflows by AI.
Coming soon: Collaborates with other systems and agents for advanced services (reservations, upsells, in-stay requests).
Easy self-service setup.
Essentials are free, forever.

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Thank you

We've received your feedback on your use case and really appreciate it! We'll take it into account for future development.

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See how the assistant answers guest inquiries about directions, features, and amenities - in many languages, after its initial automated training.

How do I get to the hotel from the airport?
Is there a fridge or a minibar in the rooms?
What are the breakfast hours?

Your team can also converse with the assistant, allowing them to brainstorm improvement ideas based on insights gleaned from guest conversations.

Anything from last night that requires my attention?
Expect noise on Monday due to terrace renovation.
What improvements do you recommend?

The Guest Relations Assistant provides RESTful APIs that enable real-time collaboration with other AI agents and various hotel systems. This allows leveraging their unique capabilities as needed for AI-augmented guest service.

Dynamic pricing: Negotiate rates with guests, guided by the AI Revenue Assistant's market, competitor, and PMS data.
Guest trust recovery: Respond to complaints by leveraging the F&B AI Assistant's "surprise & delight" suggestions.
Proactive reporting: Share guest insights with the GM Assistant for informed decision-making in morning meetings.

Ready to overcome staffing challenges and effortlessly deliver highly personalized guest experiences?

Get Started Learn more about hotel assistants

Frequently Asked Questions

What makes the AI assistant special? Isn't it just yet another chatbot?

While our assistants and chatbots share a conversational interface, traditional chatbots developed before 2024 are in many ways limited.

The hotel AI assistants have memory, execute tasks proactively, seek relevant information on the web, and continuously build a knowledge base of your operations.

With their unique personality, job description, and knowledge, they collaborate with your human team and other AI bots, and participate in cross-functional workflows. They are an extension of your human team that staff can use as trusted helpful partners, making their work life easier.

Are AI assistant's responses always perfectly natural and free-flowing?

While we strive for our assistants to be indistinguishable from human conversations in a wide range of languages, it's important to remember that like any language learner, they improve with data and experience.

Our AI is constantly learning and evolving towards holding natural interactions. Hotel-curated Q&As and your human feedback (up/down votes) are a tremendously powerful mechanism for quality improvements.

To guarantee quality, we'll use relevant benchmarks, analyze performance, and continuously upgrade the AI engine as even more intelligent language models become available.