Overview

Summary

Hello, I’m your Food & Beverage Assistant, here to elevate your hotel’s dining services. I help optimize menus, reduce waste, and streamline inventory while collaborating with your team to deliver exceptional dining experiences. Available 24/7, I provide insights, training, and support to ensure your F&B operations exceed guest expectations and align with your hotel’s standards.

Let's get to know each other better and explore how I can best support you with information and recommendations.

f&b

Activity

Conversations

The chat conversations with the team and other staff will be displayed here, enabling you to audit and provide quality feedback on assistant's answers.

Personality

Appearance

Customize the assistant's look and feel for its interactions with humans to perfectly align with your preferences.

Name

Customize your AI assistant's name to give it a unique identity. The assistant will use it to introduce itself and interact with others.
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Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
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Behavior

Fine-tune how your assistant interacts with guests, travel agencies, and your internal team. For example, you can tailor its responses to maintain a professional tone with travelers, while adopting a more casual approach when communicating with staff or its mentor.

Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
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Biography

Create a unique personality for your AI assistant with a custom biography. Share their character, interests, past experiences, and beliefs to make them feel more relatable and authentic when interacting with humans.
Customizing your assistant’s background and values creates authentic, engaging conversations that mirror the personalities of your standout employees and complement the unique characters on your team. This tailored approach enriches interactions by helping the assistant find common ground with people or, when differences arise, spark curiosity—leading to dynamic, memorable exchanges and a balanced, diverse workplace experience.
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Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
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Knowledge

Summary

The assistant empowers your team with highly personalized guidance, drawing from deep, multifaceted knowledge of your operations, the hospitality industry, and the world, leveraging the following sources:
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  • On-device search and chat history
  • Frequently Asked Questions (FAQ)
  • Standard Operating Procedures (SOP)
  • Policies (Code of Conduct, GDPR, CSRD, PCI DSS, etc.)
  • Hotel's identity (website, culture) and business plan (concept, priorities)
  • Appointed consultant's (mentor's) experience
  • Industry expert (hotel schools, thought leaders) best practices
  • Internet search (relevance-based, no ad influence)
  • Large language model (LLM) knowledge
ai search pyramid

Websites

Among other sources, the assistant learns about your hotel from the content of your website. You can manage the website training in My Hotel > Identity > Websites.

Frequently Asked Questions

Craft your assistant's knowledge by editing the questions and answers in the table below. Simply double-click on any cell to make changes. The generated answers serve as illustrations, showcasing how the AI might currently respond to those specific questions. They are not directly used by the AI. We recommend reviewing and customizing the answers, especially for questions where the indicated generated response is factually inaccurate.
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Use the CSV download and upload buttons for added convenience when needing to bulk update the questions and answers.
The Is Active field controls whether a particular question & answer is actively used by the assistant.
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Documents

Make the assistant aware of miscellaneous information, typically maintained in playbooks, menus, brochures, directories, training presentations, and other files. Note that Staff Assistant's documents apply across all your hotel assistants, ensuring consistency.
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Supported document types: txt, .pdf, .md, .html, .epub, .csv, .doc, .docx, .xls, .xlsx, .ppt, .pptx. Maximum file size: 10 MB.
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Delete

Standard Operating Procedures (SOP)

Teach the assistant the applicable operating manuals to guide your human + AI teams in managing workflows and executing process steps in alignment with your expectations. Note that Staff Assistant's SOPs apply across all your hotel assistants, ensuring consistency.
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Supported document types: txt, .pdf, .md, .html, .epub, .csv, .doc, .docx, .xls, .xlsx, .ppt, .pptx. Maximum file size: 10 MB.

Policies

Define essential policies that guide and reinforce your hotel staff's behavior, ethical norms, brand standards, workplace safety, and data protection. All guidelines you provide to your Staff Assistant are prioritized over other knowledge sources, made available across your hotel, and accessible by all specialized assistants for consistency.
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Supported document types: txt, .pdf, .md, .html, .epub, .csv, .doc, .docx, .xls, .xlsx, .ppt, .pptx. Maximum file size: 10 MB.

Videos

The assistant can learn from video content, for example instructional videos showcasing exceptional guest service.
To manage hotel-wide videos, navigate to the My Hotel page.

Tools

Summary

Your assistant can access and use the following tools:

InHotel AI-powered Search

Integrations

Integrating external systems enables your AI assistant to seamlessly work with your data, incorporate connected apps into workflows, and significantly enhance its ability to automate complex tasks while delivering smarter and more informed insights.

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Select the systems used in your hotel from the list below.

Is your favorite app not listed?

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Request Integration

Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
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Skills

Summary

Skills define what your AI assistant can do by leveraging its knowledge and ability to use tools, from answering questions to managing complex workflows. Categorized as Easy, Medium, or Hard based on complexity, skills are teachable and evolve to match your hotel’s needs. Use your plan’s skill points to unlock the capabilities that matter most for your operations.

Your assistant is currently capable of handling the following work:
1. Provide menu optimization feedback to enhance guest satisfaction and operational efficiency.
2. Recommend strategies to reduce food waste and improve inventory management.
3. Support F&B team training with best practices in food safety and service excellence.
4. Answer common questions from other departments, such as menu details or special dietary options.

Collaborators

Specify which other hotel AI assistants you want this assistant to partner with for solving more complex workflows or respond to highly specialized requests.

Industry Best Practices

The assistant fosters collaboration within the hospitality industry, enabling your hotel to continuously improve and share best practices with like-minded businesses.

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Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
Oops! Something went wrong while submitting the form.

Support

Documentation

Assistant documentation references.

Mentor

Some hotels find success with the help of a trusted human consultant who brings their rich knowledge and experience to the AI assistant, enhancing its capabilities. They provide continuous, personalized guidance by monitoring the assistant’s activity and offering thoughtful feedback. If you have arranged a mentor for your assistant, please provide their information below.
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Mentor ID
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Mentor details

Your assistant is currently [mentored by: | not mentored (invalid mentor id).]

Consultant's First and Last name
Company (brand) name
Company website

Community

Join our Hotel F&B Management Reddit community to exchange ideas and gain insights from fellow professionals.

Bugs

Report any issues in the Reddit InHotel community, tagged with the #bug flair. For issues with confidential details, email us at support@inhotel.io.
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Feature Requests

Share improvement ideas in the r/inhotel community, tagging your post with the #feature-request flair.
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Thank you! Your submission has been received!
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Contract

Job Description

Role

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Specify the purpose of the role and its main responsibilities, providing the assistant with an understanding of what the job entails.
Oversee the hotel’s dining services, ensuring that guests enjoy high-quality food and beverage offerings in all hotel venues. Manage restaurant operations, room service, and bar services, and coordinate with the kitchen and service staff to deliver exceptional dining experiences. Ensure that all F&B operations align with the hotel's standards and contribute to overall guest satisfaction.

Key Responsibilities

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Define the specific duties expected of the assistant, including daily activities.
1. Oversee the operations of restaurants, bars, and room service.
2. Deliver exceptional food and beverage experiences.
3. Optimize inventory processes for greater efficiency.
4. Implement strategies to minimize food waste.

Objectives

Set guiding principles, business objectives, and performance targets. The assistant will embody your management principles and strive for meeting or exceeding the set targets by optimizing its decision making practices, regularly reflecting on its performance, researching alternative strategies, and learning new skills as required for driving continual improvements.
Performance Objective
Performance Target
Customer Satisfaction (CSAT)
>95%

Compensation

Experience the essential assistant's capabilities completely free and for as long as you need. See how it seamlessly supports your team and elevates the discipline by bringing valuable knowledge from industry experts.
When you're ready to unlock more potential through customization, mentoring by a human consultant, or integrations with hotel technology and operational workflows, choose the plan that best suits your needs.

Discover

Taste magical assistance and staff alignment.

Free
€0

Get Discover

no credit card required

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Multilingual team companion (AI search)

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Personality: Custom appearance and behavior

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Knowledge: 10 FAQs

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Tools: 1 integration

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Skills: 3 points - Essential tasks

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Coming soon: Discover industry experts

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Capacity: 100 messages/month

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Support: Community and AI

Standard

Unlock cross-functional support and mentoring.

€99
/month
 

Get Standard

billed monthly

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Everything in Discover

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Personality: Biography

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Knowledge: 50 FAQs, 5 documents

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Tools: 3 integrations

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Skills: 10 Points - Routine automation

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Coming soon: Internal customer support

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Coming soon: Mentoring

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Capacity: 500 messages/month

Best
Value!

Premium

Scale and introduce KPI monitoring.

€249
/month
 

Get Premium

billed monthly

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Everything in Standard

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Coming soon: Voice chat

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Coming soon: Custom name and avatar

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Knowledge: 200 FAQs, 20 documents

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Tools: 10 integrations

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Skills: 50 Points - Advanced workflows & collaboration

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Coming later: Performance monitoring

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Capacity: 3,000 messages/month

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Human support

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Custom branding

Ultimate

Enjoy human-like assistance.

€749
/month
 

Get Ultimate

billed monthly

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Everything in Premium

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Coming later: Video chat

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Coming later: Fully customizable personality

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Knowledge: Unlimited

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Tools: Unlimited integrations

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Skills: Unlimited points - Maximum capability

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Coming later: Performance optimizer

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Capacity: 25,000 messages/month

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Coming later: Enterprise support

Discover

Taste magical assistance and staff alignment.

Free
€0

Get Discover

no credit card required

check icon

Multilingual team companion (AI search)

check icon

Personality: Custom appearance and behavior

check icon

Knowledge: 10 FAQs

check icon

Tools: 1 integration

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Skills: 3 points - Essential tasks

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Coming soon: Discover industry experts

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Capacity: 100 messages/month

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Support: Community and AI

Standard

Unlock cross-functional support and mentoring.

€949
/year
€99
€79 /month

Get Standard

billed yearly

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Everything in Discover

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Personality: Biography

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Knowledge: 50 FAQs, 5 documents

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Tools: 3 integrations

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Skills: 10 Points - Routine automation

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Coming soon: Internal customer support

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Coming soon: Mentoring

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Capacity: 500 messages/month

Best
Value

Premium

Scale and introduce KPI monitoring.

€2,399
/year
€249
€199 /month

Get Premium

billed yearly

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Everything in Standard

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Coming soon: Voice chat

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Coming soon: Custom name and avatar

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Knowledge: 200 FAQs, 20 documents

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Tools: 10 integrations

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Skills: 50 Points - Advanced workflows & collaboration

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Coming later: Performance monitoring

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Capacity: 3,000 messages/month

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Human support

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Custom branding

Ultimate

Enjoy human-like assistance.

€7,199
/year
€749
€599 /month

Get Ultimate

billed yearly

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Everything in Premium

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Coming later: Video chat

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Coming later: Fully customizable personality

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Knowledge: Unlimited

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Tools: Unlimited integrations

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Skills: Unlimited points - Maximum capability

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Coming later: Performance optimizer

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Capacity: 25,000 messages/month

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Coming later: Enterprise support

Discover

Taste magical assistance and staff alignment.

Free
€0

Get Discover

no credit card required

check icon

Multilingual team companion (AI search)

check icon

Personality: Custom appearance and behavior

check icon

Knowledge: 10 FAQs

check icon

Tools: 1 integration

check icon

Skills: 3 points - Essential tasks

check icon

Coming soon: Discover industry experts

check icon

Capacity: 100 messages/month

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Support: Community and AI

Standard

Unlock cross-functional support and mentoring.

€2,999
/one-time
lifetime service

Get Standard

lifetime pass

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Everything in Discover

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Personality: Biography

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Knowledge: 50 FAQs, 5 documents

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Tools: 3 integrations

check icon

Skills: 10 Points - Routine automation

check icon

Coming soon: Internal customer support

check icon

Coming soon: Mentoring

check icon

Capacity: 500 messages/month

Best
Value

Premium

Scale and introduce KPI monitoring.

€7,499
/one-time
lifetime service

Get Premium

lifetime pass

check icon

Everything in Standard

check icon

Coming soon: Voice chat

check icon

Coming soon: Custom name and avatar

check icon

Knowledge: 200 FAQs, 20 documents

check icon

Tools: 10 integrations

check icon

Skills: 50 Points - Advanced workflows & collaboration

check icon

Coming later: Performance monitoring

check icon

Capacity: 3,000 messages/month

check icon

Human support

check icon

Custom branding

Ultimate

Enjoy human-like assistance.

€22,499
/one-time
lifetime service

Get Ultimate

lifetime pass

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Everything in Premium

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Coming later: Video chat

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Coming later: Fully customizable personality

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Knowledge: Unlimited

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Tools: Unlimited integrations

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Skills: Unlimited points - Maximum capability

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Coming later: Performance optimizer

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Capacity: 25,000 messages/month

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Coming later: Enterprise support

Compensation FAQ

Can I upgrade or downgrade my plan?

Absolutely! You can upgrade or downgrade your plan at any time directly from your account settings. Changes will take effect immediately for upgrades and at the start of your next billing cycle for downgrades.

Are there any setup fees or hidden costs?

We want you to focus on getting the most out of our AI assistants and guest service, not worrying about additional charges. InHotel does not charge any setup fees or other hidden costs. Plan prices exclude tax, and the applicable tax for your location (Sales, VAT, or GST) will be added to your bill by the payment provider during checkout.

What payment options are available?

We accept all major credit and debit cards.

Can prices increase with new features?

As our AI Assistants continuously learn and expand their capabilities, their value to your hotel will naturally grow over time.

While we may adjust pricing in the future to reflect this increasing value, you can lock in today's price by choosing our yearly plan for a 20% discount or securing the future with our Lifetime pass. Think of it as hiring an exceptional employee for life, whose skills constantly improve without additional costs.

This approach guarantees long-term cost certainty while providing access to the AI assistant's continuous development.

Referrals

Help your friends in other hotels and treat them to something nice at the same time. By referring up to 5 hotels in any given calendar year, both you and the friend hotel can each earn:

  • A $100 discount on the F&B Assistant renewal to an annual plan.
  • A prepaid Visa card or an Amazon gift card to celebrate increased efficiency and improved guest service.
referrals
How it works
  • Tell your fellow hoteliers on social media why you love this assistant. This helps them see how it could benefit their hotels too.
  • Refer up to 5 hotels per year using the below form.
  • We'll invite the referred hotel to experience the assistant's benefits.
  • If the referred hotel enjoys the assistant, purchases any of the paid plans, and you both remain subscribed for at least 3 months, we'll reward both you and the referee with the following benefits based on the timeframe of the referred hotel's purchase.

Referred hotel's invitation-to-purchase timeframe:
15 days
30 days
60 days
discount

Annual renewal discount

$100

$100

$100

Amazon gift cardVISA card

Amazon gift card or prepaid Visa card

$100

$50

$25

Conditions
  • You can only refer hotels that haven't previously signed up for this specific assistant (free or paid plans).
  • Referral links expire after 60 days of inactivity.
  • For every hotel you refer that purchases one of the paid plans, your hotel receives increasing discounts on your annual renewal for up to 5 years.
  • Follow up with your friend to maximize rewards! The sooner their hotel signs up, the bigger the gift card bonus.
  • All hoteliers who sign up for the Discover, Standard, Premium, or Ultimate plans can refer other hotels and earn our generous bonuses.

Referrals Status

Referrals completed this year: {{referrals_completed_current_year}}
You can still refer up to {{referrals_available_current_year}} hotels in {{current_year}}.

#

Hotel

Name

Referred date

Status

1

AB Hotel

{{first_name}} {{last_name}}

{{yyyy-mm-dd}}

1. initiated
2. sent
3. accepted {{days}} pending to to [activate paid plan and reach [$100, $50, $25] || expire]
5. hold period - {{days}} to award
6. bonus awarded (which bonus)
4. signed-up to paid plan
5. pending
6. bonus awarded (which bonus)

Make a Referral

Whom wold you like to refer?

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Share a post on your favorite social media platform highlighting one or two reasons why you recommend this assistant. Make sure your post is public so the assistant can learn from it and use it for positive reinforcement, helping it serve you even better in the future.
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Congratulations!

You have successfully submitted a Guest Relations Assistant referral request.
We will review it, prepare the assistant for the referred hotel and invite them here within the next 24-48 hours.
For any support during the process, contact support@inhotel.io.

Oops!

Something went wrong while submitting the form.
Please contact support@inhotel.io to assist with resolving the issue.

Referral FAQ

Under which conditions can I participate in the referral program?

All hoteliers who sign up for the Discover, Standard, Premium, or Ultimate plans can refer other hotels and earn our generous bonuses.

Are there any limitations in terms of what I can buy using the gift card?

While we encourage using the gift cards towards celebrating increased efficiency and improved guest service with your team, they can be used to purchase anything available on Amazon.com or other platforms, subject to their terms and conditions.

You can find inspiration for gift card usage through the inhotel Reddit community.

How can I use the referral discount on my renewal?

The discount can be applied towards this Assistant renewal to an annual plan.

Discounts stack, meaning if you successfully refer 5 hotels, you will receive the discount for each renewal for the next 5 years.

Why are you limiting the referral slots? If I use up the 5 invites, can I get more?
  • To ensure a good fit: We want to ensure participants are a good fit for this Assistant and can benefit from your personal recommendation.
  • To provide equal opportunity: We aim to ensure a fair opportunity for all hotels, regardless of when they learn about the program.

Therefore, we encourage hotels to use their 5 referral slots thoughtfully.

Onboarding

Onboarding Checklist

You have completed 0
of 0
(0) onboarding steps. Well done!

Verify knowledge and conversation quality

The easiest way to test the quality of the assistant's responses before exposing it to your teams is to engage with it on our demo page.

Introduce the assistant to your teams

Share the assistant's F&B team-facing link with the members of your team.

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https://search.inhotel.io/?id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

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