Aligning Hotel Teams and AI Insights with Business Priorities
Define key business priorities for AI assistants to guide staff actions, aligning daily decisions with hotel goals like guest satisfaction, sustainability, or direct bookings, fostering consistency even with high turnover.
Use algorithms to process the image and extract important features from it
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Use machine learning to classify the image into different categories
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Filter the images based on a variety of criteria, such as color, texture, and keywords
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Automatically group similar images together and apply a common label across them
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Convert the extracted features into a vector representation of the image
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Overview
We know that keeping a hotel team aligned with critical business objectives like guest satisfaction, direct bookings, or sustainability is no small feat. And with high staff turnover, getting new hires up to speed can be even more challenging. That’s why we’re excited to bring you Business Priorities, a feature designed to reinforce your hotel’s top goals at every level of your operation.
With the Business Priorities feature, your AI assistants now act as constant guides, reinforcing the high-level goals you’ve set. This lets leaders define strategic priorities, so the assistants consistently steer both new and seasoned staff toward decisions that support overarching objectives. Through every search and interaction, the assistants subtly emphasize how results can be applied to fulfill your hotel’s most important goals.
Turning AI Bias into a Strategic Asset
While AI models naturally carry biases, we’ve transformed this characteristic into a strategic asset. The Business Priorities feature lets you set your assistants’ “lens” to focus on your hotel’s unique priorities, guiding your team toward decisions that support your goals. Picture assistants that don’t just answer questions—they suggest options that naturally reinforce your business objectives.
How Business Priorities Drive Consistency and Alignment
Here’s how Business Priorities helps teams stay consistently on track with your goals:
- Direct Bookings: Highlighting perks that encourage direct bookings over third-party channels, helping both staff and guests see value in booking directly.
- Sustainability: Offering eco-friendly options and practices, so that even new employees contribute to green initiatives from day one.
- Guest Satisfaction: Recommending actions that improve guest experience, such as personalizing interactions or responding quickly to requests, directly aligning with satisfaction goals.
Preparing for the Future: Proactive Support
Looking ahead, we’re working on a semi-autonomous mode for the assistants that will take alignment even further. Soon, these AI agents will be able to proactively identify opportunities aligned with your business goals, suggesting promotions or operational tweaks in real-time, especially during slower periods. This upcoming feature means that without constant oversight, your assistants will actively help you capture revenue, save resources, and enhance guest experiences.
Why Business Priorities Matter
Business Priorities makes your AI agents true partners in your hotel’s success, helping bridge the gap between leadership’s strategic vision and the everyday decisions made across your property. For hotels with high turnover, this feature offers a way to keep new hires aligned with your goals from day one, while giving seasoned staff a steady, priority-focused guide. We’re thrilled to bring this added level of consistency and alignment to your hotel operations, empowering your team to make decisions that drive meaningful results every day.
