Conversational Style: Tailor Your AI’s Tone to Your Brand

Overview

At InHotel, we understand that in hospitality, communication is key. Every interaction, whether with a guest or staff, reflects your brand’s personality. That’s why we’re excited to announce the launch of Conversational Style for all our AI assistants, giving hotels the ability to adjust the agent’s tone to align perfectly with your brand’s identity.

Why does it matter?

In a world where human connection is at the heart of hospitality, how we say things can be just as important as what we say. From friendly staff interactions to maintaining professionalism with guests, the right tone can elevate both service and brand image. Our new feature allows you to express that through your AI assistants.

You can now choose from three distinct conversational styles:

• Formal: For those who prefer a polished, professional tone. Think clear and precise language, no contractions, and absolutely no slang.
• Casual: A warm and approachable tone. It’s polite, yet relaxed, with everyday language and contractions that feel familiar.
• Enthusiastic: Energetic and uplifting! Exclamations and expressive language help add a little more excitement to the conversation.

This flexibility lets your agent adjust its tone not only across all interactions but also depending on who they’re engaging with. For example, the agent can use a formal tone when speaking with guests while adopting a more casual style with hotel staff. The result? Seamless, natural communication that feels right, no matter the audience.

This feature is already available for our Guest Relations and Staff assistants, and will automatically be included with every assistant we release moving forward.

Enhance your hotel’s voice and connect in a way that’s true to your brand. With Conversational Style, your AI agent can now speak like a true part of your team!